Shipping policy

Shopify Shipping Policy Template (English)

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Shipping Policy

Last Updated: November 04, 2025

Thank you for shopping at [Your Store Name]. We strive to deliver your order quickly, safely, and affordably. Please review the details below to understand our shipping process.

1. Shipping Destinations

  • We currently ship to [list countries or "Worldwide"].
  • Restricted areas: We do not ship to PO Boxes, APO/FPO addresses, or certain sanctioned countries. Contact us if unsure.

2. Processing Time

  • Most orders are processed and handed to the carrier within 1–3 business days after payment confirmation.
  • Pre-order / custom items: Processing may take [X–Y] business days. Estimated ship date will be shown on the product page.
  • Orders placed after 3:00 PM [Your Time Zone] or on weekends/holidays are processed the next business day.

3. Shipping Methods & Estimated Delivery



Method Cost Estimated Delivery*
Standard Shipping Free on orders $50+ Otherwise $[X.XX] flat 3–7 business days (US) 7–14 business days (International)
Express Shipping $[XX.XX] flat 1–3 business days (US) 3–7 business days (International)
Local Pickup Free Available [list locations] – Ready in 1–2 business days

*Delivery times are estimates and begin after the order leaves our warehouse. Delays may occur during peak seasons (e.g., Black Friday, Christmas).

4. Shipping Rates

  • Rates are calculated at checkout based on weight, dimensions, and destination.
  • Free shipping threshold: Orders over $[XX] qualify for free Standard Shipping (before tax, within eligible countries).
  • Combined promotions (e.g., discount codes) may affect free shipping eligibility.

5. Order Tracking

  • Once your order ships, you’ll receive a tracking number via email.
  • Track your package here: [Insert tracking portal link] or use the link in your shipping confirmation.

6. Lost or Delayed Shipments

  • Carrier delays: We are not responsible for delays caused by the carrier, weather, or customs.
  • Lost packages: If tracking shows "delivered" but you haven’t received it, contact us within 7 days of the delivery date.
  • Non-delivery: If 30 days pass without delivery (60 days for international), we’ll refund or reship at our discretion.

7. International Shipping

  • Customs, duties & taxes: You are responsible for all import fees, VAT, and duties. These are not included in our shipping cost.
  • We mark packages as "commercial goods" with accurate values as required by law.
  • Refused packages (due to unpaid duties) will be refunded minus original shipping + return fees.

8. Address Accuracy

  • Double-check your shipping address at checkout. We are not liable for orders shipped to incorrect addresses provided by the customer.
  • Address correction fees (if applicable) will be charged before reshipping.

9. Holidays & Peak Seasons

  • Shipping times may extend during November 15 – January 5.
  • We recommend ordering early for Christmas delivery. Last recommended order dates will be posted on the homepage.

10. Contact Us

Questions about shipping? Reach out: 📧 Email: [support@yourstore.com] 🕒 Response within 24–48 hours (business days)

Note: We reserve the right to modify shipping rates, methods, or policies at any time. Changes will be reflected on this page.